The currency of change, part II

My last post dealt with monitoring and insight, reacting and optimizing as the two sides of the automation coin. Because monitoring and reacting are not enough when you are dealing with events, you also have to analyze and predict them as far as possible.
Especially if the event occurs in the shape of an error. Thinking [...]

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The currency of change

When talking about automation, people easily ignore the power of change and consider the contemplated processes as engraved in stone. In spite of the fact that “change is not new and change is natural“, as Thomas L. Friedman (The World is Flat) pointed out in his thought-provoking book:“Change is hard. Change is hardest on those [...]

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How much information?

Have you ever heard about the Global Information Industry Center (GIIC)? It’s part of the University of San Diego – situated close to the place where UC4 customers gathered for the annual user conference some weeks ago? They just published a new 2009 Report on American Consumers (entitled “How Much Information?”) trying to create a [...]

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Gartner sets the bar for modern event processing techniques

The Gartner Symposium/ITxpo 2009 we have been attending in Orlando not only endorsed the big hypes aroung virtualization and cloud computing, but also our ongoing investments in service-aware process automation – offering real-time intelligence for just-in-time execution. It matched perfectly that Gartner analyst Roy Schulte and K. Mani Chandy, Professor at the California Institute of [...]

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Focus on what matters

Sometimes industry hypes can reciprocally enforce each other and sometimes they even coexist so closely that the question: “Who was first” is verging on the “chicken or the egg causality dilemma”. With “Virtualization” and “Cloud Computing” it’s different. Of course, they do “hype” each other but the concept of cloud computing is not even thinkable [...]

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Pent-up demand will lead to healthy IT in 2010

“We recently had to replace the server in my office. It was seven years old and one of the hard drives failed. It was not an expenditure I expected to have this year. My IT guy said that my desktop is seven years old. He also informed me that half the machines in the office [...]

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About CEP and Operational Intelligence

It was in April 2009 when Venture Research CEO Mark Smith proclaimed in a blogpost that Business Activity Monitoring (BAM) had finally reached its dead end. This was mostly due to the fact, as he argues, that BAM “was not designed and focused to handle the dynamic need of business” and kind of powerless toward [...]

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CEP is indeed cool and very hot!

August started with good news. Mike Gualtieri and John Rymer from Forrester Research evaluated nine complex event processing (CEP) platforms and named
UC4 a “Strong Performer”. Considering 114 criteria they proved on the side that the evaluation was no less complex than the subject itself.
Talking with UC4 CTO Vincent Stueger about the strategic value that [...]

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Three things you should keep in mind when analyzing data

Data analysis is key to understanding your IT workload and improving your service quality. This is unquestioned.
To achieve good results you firstly have to ask the right questions. In the case of process automation you might want to know where irregularities occur in your business, what certain behaviour patterns of your customers [...]

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Interview Senactive: How to automate change …

When people talk about automating processes, quite an important aspect is often ignored, namely change. In spite of the reality that today’s IT environments – exactly like the markets that they are made for – are continually changing, and processes are dynamically initiated and implemented.
At any given opportunity we emphasize that change is the [...]

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