Talking about the benefits of automation often leads to certain degrees of abstraction with highly sophisticated arguments. Of course, thoughts about boosting availability and performance, about minimizing failure, risks and process costs are not abstract in themselves, but sometimes I am searching for a language even a bean counter could understand.
It’s for once not about how CIOs could argue for automation when meeting the board of directors. It’s more about searching for a fleshy argument which really convinces them first, keeping in mind that most of the time change is a bottom-up process which doesn’t start at CEOs desks. But what if they are so focused on keeping equipment running that they forget to keep score, or perhaps they see the benefits as so obvious that it’s not necessary to calculate them.
Maybe you could just take a moment and read this story. It’s about a CIO from a big UC4 customers I spoke with a couple of years ago. He was a mainframe guy originally, and remembered a time where any dysfunction in the data center was announced company-wide over a Brazil-like loudspeaker system. No wonder, that he start feeling awkward whenever he left his office for inspection walkways or team meetings. This was before the automation project. “Now, it’s different and enjoyable to make my round, because there are no such announcements anymore” he attested when we get on to the benefits of automation.
I will always remember him grinning from ear to ear.