In his recent blogpost Gartner fellow Marc McDonald lists 12 things every business leader should know about IT – bringing some new facets to the alignment topic of business and IT which are worth mentioning. “The good news is that the two are related. The better news is that we can quantify the difference between high and low effectiveness performers. The best news is that IT effectiveness matters, it is linked to enterprise effectiveness and this makes all the other 11 things meaningful.”
To save you the trouble, I will just mention my 2 favorites and leave it to you as to whether to scan the whole list or not.
#1 – IT is a hybrid organization. This item makes IT a mystery to many executives. The hybrid nature of IT is its role in both current operations and future transformation projects. Effective enterprises recognize both roles and manage these roles differently. Other organizations are frustrated by these roles, either seesawing between cycles of development and operations, or by separating the two functions into entirely different organizations.
The funny thing: in terms of automation, even information is a hybrid thing. Think about the file transfer as part of an automated process. It can trigger the execution of a job and also be the execution.
#2 – IT is part of a capability. Technology has been an end to itself for more than 30 years and effective organizations understand the fallacy of that belief. They look to change technology in coordination with information, business process and human capital. The old adage of people, process and technology’ is well worn and sometimes trite, but effective organizations understand its meaning while others only hear rhetoric.
Technology is not a dead end and not a value in itself. It’s less modeling, than transforming your business. That’s the hurdle. That’s the chance – even for your automation efforts. That’s maybe why people’s effectiveness matters too.