When people are talking about process automation it often happens that they disregard the power of change. They talk about dynamic markets and simultaneously think about processes as engraved in stone. But this would imply that they are perfect and timeless.
In fact, any automation effort must be accompanied by an ongoing optimization effort to ensure that the processes are up-to-date and the engine is not automating errors and detours. For this you will need some tools between the automation engine and the user, helping you to see what’s going on inside the process, to recognize and visualize patterns, to correlate events, to simulate workflows, to follow critical paths, and to report key performance indicators (KPIs) to the management.
In dynamic business environments monitoring is just half the battle. That’s why Complex Event Processing (CEP) (>see Wikipedia) is the technology of choice in the highly competitive automation market – “extracting business value from event data”, as Gartner Analyst Roy Schulte emphasizes.
A Bloor Research Whitepaper puts it in a nutshell: “Reacting to events to minimize risk´, predicting events to capitalize on opportunities and analyzing events to improve future performance; and doing all of this now rather than next week when it may be too late, is what event processing is all about. It is increasingly being recognized as a crucial capability for optimizing the business.”